I read a lot about business issues and challenges, especially about restaurants. I've found that one of the issues that frustrates business owners the most, is online reputation. That's why I decided to put together a booklet with information on reputation management, and also tips and tricks to improve your business' reputation. You can get a copy here:
Ii is important to recognize the importance of business reviews, ignoring them would be detrimental. In fact, its' been proven that reviews can make or break your business. As it is true that good reviews will bring new customers to you, bad reviews (even when are unfair or not objective) could keep customers from visiting your business.
Although some of the most used review sites like Yelp, Google, Facebook, etc. probably have contingencies for unjustified reviews, we need to be realistic and do our best to keep the bad reviews from hurtling our businesses.
Let's make sure we do everything in our hands to prevent bad reviews from hurting our businesses. If you have never developed a strategy to manage your business reputation, review the booklet. I have included tips, tricks, and important information that I believe every restaurant or business owner must know. Just click on the link provided and grab your copy.
I hope you fond this guide helpful. It was created to answer your questions and also give you actionable steps. But, if you feel like you need assistance on developing a strategy, feel free to contact me. Reputation management is an important area of contingency planning and I know for a fact that needs to be addressed with a sense of urgency.
Send me a message, feel free to use the contact form or schedule a free consultation.